Are you worried about a Child or Young Person?

Children's First Response

Children's First Response is Trafford’s single point of contact for all professionals and members of the public to report concerns, request advice and share information about a child and/or family.

If you think that you or a child  is in immediate danger - don’t delay call the police on 999

If you are a member of the public who has a concern about a child, and they are not at immediate risk of harm, you should call Trafford Children's First Response on 0161 912 5125 during office hours (Mon - Fri 8:30 - 4:30) or 0161 912 2020 out of hours (Emergency Duty Team).

If you are a professional you must decide on the child / family's Level of Need and use the online referral process. Levels of Need are used to determine the kind of support a child or family requires. Please see the guidance Determining the Levels of Need for a Child Young Person and Family.

However, if it is your professional judgement that Trafford Children's First Response requires this information immediately you must call 0161 912 5125. After your discussion you will be advised to return to the Trafford Council website to complete the online form.

The National Society for the Prevention of Cruelty to Children (NSPCC)

NSPCC can also help on 0808 800 5000.  They will listen to your concerns, offer advice and support and can take action on your behalf if a child is in danger. This NSPCC YouTube video shows what will happen when you call them.


Childline is there to help anyone under 19 in the UK with any issue they’re going through. You can talk about anything. Whether it’s something big or small, their trained counsellors are there to support you. This Childline YouTube video shows what will happen when you contact them.

Childline is free, confidential and available any time, day or night. You can contact them in a number of ways: